概要

Highly qualified, skilled professional with years of experience in the field now seeking for the suitable position to utilize my experience and my knowledge.

工作经历

公司标识
Manager Operations
Safehands Security Services
Nov 2021 - 代表 | Adelaide, Australia

Recruit, select, train, assign, schedule, coach, counsel, and discipline employeesEnforcing policies and procedures & implement changesSupervise patrolling, static and asset protection shiftsClient Dealing & InvoicingAccounts handling and salary disbursementAnalyze and improve organizational process and workflow

公司标识
Account Specialist
Motive
Aug 2021 - Nov 2021 | Lahore, Pakistan

Making sales to businesses on outboundHandling Client AccountsChecking and reporting on the campaigns progressEnhancing overall sales and promotions

公司标识
Client Coordinator
ibex
May 2021 - Jul 2021 | Lahore, Pakistan

Working on commercial leadsOutbound sales (Customers & Businesses)Order creation and processingCommunication between the client and the provider

公司标识
Quality Assurance Specialist
ibex
Aug 2019 - May 2021 | Lahore, Pakistan

Evaluation and analysis of calls.Conducting coaching sessions with agents.Dealing with Internal/external escalations.

公司标识
Compliance Specialist
ibex
Apr 2017 - May 2019 | Lahore, Pakistan

Implementing companys compliance policy.  Detecting and stopping data leakage and fraud related activities.Live monitoring agents, calls and processes.

公司标识
Sales Executive
DGS (Private) Limited
Nov 2014 - Apr 2017 | Lahore, Pakistan

Selling products to individuals and businessesProviding home solutions to customersArranging and scheduling the orders.

学历

Coventry University UK
硕士, 工商管理硕士学位, MBA (innovative management)‎
Business
等级 A
2010
South Bank University London
大专, Advanced Diploma in Business Administration‎
Business Studies
Completed
2008
University of the Punjab
学士, 贸易学士, B.com IT‎
Commerce L
等级 B+
2004

技能

熟练 Active Listening
熟练 BPO Knowledge
中级 British Accent
熟练 Call Control
熟练 Call Handling
初学者 Committed to Customer Services
中级 Computer Savvy
熟练 Customer Care Representation
熟练 Customer Contact Skills
初学者 Customer Focused Sales
熟练 Customer Handling Skills
熟练 Customer Interaction Management
熟练 Customer Relation Management
熟练 Customer Satisfaction Management
熟练 Customer Support
熟练 Dispatch Skills
熟练 Ecellent Communication Skills
熟练 eCommerce Account Handling
熟练 Email List Management
熟练 English Fluency
熟练 Grammar Skills
中级 Invoicing
熟练 Lead in
熟练 Listening to Customers
中级 MS Excel
初学者 Multitasking Skills
熟练 Process Operations Handling
熟练 Quality Assurance
中级 QuickBooks
熟练 Record Keeping
熟练 Relations Management Skills
熟练 Security Principles
熟练 Spreadsheet Navigation
熟练 Teleservices
熟练 Travel Logistics Management
熟练 Truck Dispatching
熟练 Typing Skills
熟练 Vehicle Examination
熟练 عمليات خدمة العملاء

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语